Ji-hyun: Li Wei, it’s Ji-hyun from ABC Company. I’m extremely disappointed and angry about the recent batch of USB drives we received from your company. They are clearly fake!
Li Wei: Ji-hyun, I apologize for this inconvenience. Are you certain they are counterfeit? We have strict quality control measures in place.
Ji-hyun: Li Wei, they have are filled with metal bolts and hot glue – of course they are fake! This is completely unacceptable!
Li Wei: Ji-hyun, I understand your frustration, and I take this matter seriously. Let me investigate the issue internally to identify what went wrong. Please provide me with all the details regarding the shipment, and we will address the situation promptly.
Ji-hyun: Li Wei, I expect more than just an investigation. We have lost time and money because of this. I demand a full refund for the entire order!
Li Wei: Ji-hyun, I’m truly sorry for the inconvenience caused. Let me speak with my team, and we will come to a resolution. I assure you, we value your business and want to make things right.
(Several minutes later, Li Wei returns to the call)
Li Wei: Ji-hyun, after careful consideration, we have decided to honor your request for a full refund. We sincerely apologize for the mistake and any negative impact it has had on your business.
Ji-hyun: Li Wei, I appreciate your willingness to resolve this matter. However, I must express my disappointment in the quality control of your company. We trusted your reputation as a reliable supplier, and this incident has shaken our confidence.
Li Wei: Ji-hyun, I completely understand your concerns, and I can assure you that we will take immediate action to improve our quality control processes. We value our customers, and we deeply regret any damage this incident has caused to our relationship.
Ji-hyun: Li Wei, I appreciate your commitment to rectify the situation. We hope that this incident will serve as a wake-up call for your company to prioritize quality control. We will reconsider future business with your company based on the actions you take moving forward.
Li Wei: Ji-hyun, I want to thank you for your understanding and patience throughout this process. We genuinely regret the mistake, and we are determined to regain your trust. Please allow us the opportunity to make it up to you in the future.
Glossary
- Counterfeit – An imitation or fake product made to deceive and replicate the appearance of a genuine product.
- Specifications – Detailed descriptions or requirements of a product’s features, dimensions, and quality.
- Inferior – Lower in quality or below the expected standard.
- Investigation – The process of examining or looking into a matter to gather information and identify the cause or source of a problem.
- Promptly – Without delay; quickly.
- Full refund – Returning the entire amount of money paid for a product or service.
- Reputation – The general opinion or perception of someone or something based on their past actions or behavior.
- Confidence – Trust or belief in someone’s or something’s reliability, abilities, or qualities.
- Quality control – Measures and processes to ensure that products meet the desired level of quality and conform to specifications.
- Wake-up call – A sudden event or incident that serves as a warning or reminder to take action or make changes.
The Electronics Deli 